Our standard terms and conditions of business
These terms and conditions govern the contract between Silversprings Apartments Ltd (registered office 12 Richmond Road, St David's, Exeter, Devon, EX4 4JA - registered number 04581951) and you, the guest.
Check in is between 2pm and 10pm on the day of arrival. If you need to check in outside of these hours, this must be arranged in advance. Apartments must be vacated by 10.30 am on the day of departure unless otherwise agreed in advance. Failure to vacate by this time may result in further charges.
Desired availability of accommodation at the rates shown may be limited and/or restricted to certain periods. For booking Information call Silversprings Apartments Ltd on +44 (0) 1392 494040. Our reservations team are available to take your booking Monday - Friday 9.00 am until 5.30pm. You will be asked to secure your booking with either a credit or debit card in addition to a deposit.
Call or fax Silversprings Apartments Ltd on +44 (0) 1392 494040 or book on-line at www.silversprings.co.uk. You will be asked to secure your booking with either a credit or debit card in addition to a deposit.
A deposit will be required to secure the booking. Please note all deposits are non-refundable.
PLEASE NOTE: All cancellations and amendments must be made in writing. A charge will be levied in respect of reservations, which are subsequently cancelled, or in the case of non-arrival.
In the case of bookings for the duration of 1 - 14 nights we will require 14 days notice of cancellation in writing prior to the arrival date and for bookings of 15 nights or more 28 days notice of cancellation in writing prior to the arrival date.
If the appropriate cancellation notice is not given in writing prior to the proposed arrival date the total cost of the accommodation will be charged, unless we are able to re-let the accommodation at the same rate. We recommend that appropriate insurance is taken out especially for longer stays.
Please note there will be a £50 administration fee for any confirmed bookings which are subsequently amended.
Whilst every effort is made to fulfil, your requests, unfortunately we cannot guarantee these and failure to do so will not constitute a breach of contract. In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so.
However, you have the right to accept the changed arrangements as notified or cancel your reservation and receive a full refund of monies paid. Silversprings Apartments Ltd will be under no further obligation or liability for losses or expenses arising from the cancellation. There are no further circumstances for which Silversprings Apartments Ltd will be liable for a refund.
Car parking is free but there is limited availability and this facility is provided at the customer's risk. For further information on parking availability please contact us.
Unless otherwise agreed, the apartment is booked on a self-catering basis. For stays in excess of one week, the price will include a full clean of the apartment including linen and towel change. Please note the weekly clean will not include the washing of dishes or removal of excess rubbish. The apartments are to be left in a clean and tidy manner, failure to do so will result in an additional cleaning charge of £75.00 and this amount will be charged to the credit/debit card provided.
We are able to provide extra bed linen and towels by prior arrangement but an additional charge will apply.
A charge of £75 will be made for any lost keys.
Any complaint or comment regarding your stay should be made to our office. Please kindly note complaints are more easily resolved while you are still in the property.
Please telephone the office on +44 (0) 1392 494040 or email us from the website during office hours. Monday to Friday 9.00 to 5.30 pm.
Silversprings Apartments Ltd reserves the right to charge your credit card or invoice you for any theft of or damage caused to hotel property during your stay. We will provide you with full breakdown of such charges which may include an administrative fee to recover our costs.
We also reserve the right to cancel any booking should you or any members of your party create a serious disturbance to any other guests or adjoining neighbours.
Although every effort has been made to ensure the accuracy of the information provided, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend or cancel any of the information should we find such alterations necessary.
Silversprings Apartments Ltd cannot be held responsible for events beyond its control or the control of its suppliers (such as fire, strikes, industrial action, technical problems with transport and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary, which is caused as a result of such events.
Silversprings Apartments Ltd excludes all loss of valuables and damage to property and any direct, indirect or consequential losses suffered by you, other than death or personal injury resulting from a negligent act or omission by Silversprings Apartments Ltd, its officers or employees. If you have valuable items please discuss this with a member of staff on arrival. Your statutory rights remain unaffected.
Guests and visitors are advised to ensure their own insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken out.
The apartment is to be occupied only by the persons detailed on the booking form. We reserve the right to charge an additional fee if it is found that there are persons occupying the apartment who are not included on the booking form and reserve the right to ask the entire party to vacate the premises. In these circumstances we also reserve the right to retain the damage deposit and there will be no refund for unused days.
In the event of any complaints of noise or disrespect and damage to the property, we reserve the right to require guests to vacate the premises with immediate effect, and with no compensation for unused days.
We reserve the right to decline any bookings where we have reason to believe that the customer will not use the apartment responsibly. This could include behaviour contrary to good morals and public order.
Are permitted strictly by prior arrangement only
Prices are available on our apartment tariff page of the website. These are clearly labelled to include or exclude VAT. Prices are subject to change without notice, however, your price is guaranteed once you have received confirmation. If you are a business customer we may be able to offer credit terms up to 28 days. Please refer to your invoice.
Employees of SilverSprings Apartments or nominated person shall be allowed access to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Please be advised that all of our apartments are non-smoking. Failure to comply with our non-smoking policy will result in a £150 cleaning charge.
If you are booking online, your credit card and booking details are taken through a SSL secure browser connection and the information is directly encrypted by “public key encryption” to a separate computer.
Your address and credit card details are kept merely for the informational purposes of the credit card company and the address details are not passed on to any other third parties. Any other information that we keep about you is held and used strictly in accordance with the Data Protection Act 1998 and Silversprings Apartments Ltd registration under that Act.