What is a serviced apartment?

A serviced apartment combines the key comforts of a hotel, with the benefits of the privacy, comfort and convenience of living in your own home, for a similar cost. We provide the convenience of a maid service, fresh towel and linen change and free wireless (Wi-Fi) broadband access, as well as the additional space and facilities you get with an apartment such as a fully equipped kitchen and your own living/dining space.

What does a typical apartment look like?

Apartments do vary depending on the number of bedrooms. Typically all of our apartments have a living space, bedroom, kitchen and bathroom. Please take a look at our apartments page for more information about facilities and photos of the apartments. On our tariff page, you'll find more information about each of the different sizes of apartment we offer and the layout of the apartments.

If I stay in a serviced apartment what facilities are available?

Most everything else is included in your apartment. All housewares, linens, sheets and towels, everything for the kitchen, place settings for the dining room - even wine glasses.

When you stay in a SilverSprings serviced apartment you have complete residential experience and you can settle into your apartment and make it your own.

Is there parking available?

Yes, there is on-site parking available and parking for one car/vehicle is included in the price.

What time is Check-In & Check-Out?

Check-in is between 2pm and 10pm on the day of arrival. We ask that guests have vacated the apartment by 10.30am on the day of departure. However, late check-outs and early check-ins may be possible by prior arrangement so let us know when you enquire if this applies.

How and where can I collect my keys?

As there is no reception at SilverSprings, keys for the apartments are held in Key Safes outside the apartments themselves.

A few days before your arrival, we will email you the key safe code and full instructions along with photographs to successfully check yourself in.

In the rare event that there is a problem, a member of staff is never far away to provide assistance should you need it.

What services are included in the tariff?

We include everything to make your stay as comfortable as possible. All our apartments are fully furnished have high speed broadband, a Blu-ray player, flat screen smart TV's with Freeview, a fully equipped kitchen (including all cooking utensils, crockery and cutlery), a washing machine, dishwasher, microwave and fridge/freezer and for your personal needs hairdryer, iron and ironing board. Fresh towels and linen are provided and refreshed on a weekly basis as part of our maid service.

Can I book additional services?

Yes, we can offer a range of additional services which you can booked at any time with a minimum of 24 hours notice. These include breakfast packs, additional beds, travel cots and high chairs. Please contact us for full details of availability and cost.

How often are the apartments serviced?

Apartments booked on a serviced basis will receive a weekly maid service. More frequent servicing can be agreed by prior arrangement. If you book on a self-catering basis you will be provided with linen and towels but will not receive the maid service, however, a terminal clean fee may apply.

How many people can stay in your apartments

The total number of people is limited to the number of beds in the apartment, for example a one bedroom apartment can only be booked for a maximum of 2 people. Our 2 bedroom apartment can sleep up to a maximum of 5.

Put up beds/sofa beds are available in some apartments on request but are subject to availability and an additional charge may apply.

Can I bring my pet?

Yes, we do have some apartments that are suitable for your pets to stay in. Please contact us for further information, or note your requirement to bring a pet when you make a reservation enquiry. An additional charge may apply.

How can I make a booking?

To start the booking process, fill out our reservation form. This allows us to check availability first. We will charge a deposit to secure your booking and this will be achieved over the phone or by another payment method that suits you and us.

Alternatively, you can call us on +44 (0) 1392 494040 during our office hours, Monday - Friday, 9am to 5.30pm

How do I pay and when do I pay?

We accept payment by most major credit and debit cards with the exception of American Express and Diners Card.

Payment can also be arranged by cheque, invoice or bank transfer if required, by prior arrangement. A deposit will be required at the time of booking and the balance will be payable in full prior to departure.

Am I required to pay a deposit?

A deposit will be required to secure the booking. Please note all deposits are non-refundable. For bookings of 1 - 7 nights we will require a deposit payment of the cost of the first nights accommodation, for stays of 7 nights+ a larger deposit will be required. The amount of the deposit will depend on the duration of the stay and you will be informed of the amount at the time of your enquiry.

Am I required to provide my credit card details?

Yes, your credit or debit card details are required at the time of booking and will be held as security. These details will still be required, regardless of how you decide to settle your account.

What is included in the rate?

It's very similar to a hotel. All utilities are in included and you will only pay extra if you order additional services such as extra beds and breakfast packs.

Is VAT included?

VAT is payable at the standard rate. For both inclusive and non-inclusive rates please see our tariff page.

Is the price shown per person or per apartment?

All prices shown on our tariff page are per apartment, but prices vary depending on the number of occupants.

You will only pay extra if an additional person joins you in your apartment unexpectedly or you book additional services.

When and how will I receive my confirmation?

As soon as you complete your online or telephone booking, we will send you a booking confirmation by email with everything you need to know about your stay. Including check in details and directions on how to find us.

How much notice do I need to provide if I want to cancel?

Generally speaking, we require a 7 days notice for you to cancel a booking of between 1 and 7 nights in duration. For stays of more than 7 nights we will require a 14 day notice period for you to cancel.

Our policy on cancellations is outlined in much more detail on the Booking Terms & Conditions page.

Do you give discounts for longer stays?

Yes we do. We have solutions for long stays and for those requiring Interim Housing or companies requiring Corporate Apartments for an extended period of time. If you are looking for a longer term let, contact us and we will be able to provide you with prices.

I'm working in Exeter on a contract basis. Can you help?

Yes we can! Get in touch with us directly so that we can discuss your needs and find a suitable and affordable apartment for you stay in.

Can you bill my company?

Yes. Many of our guests have their monthly bills sent directly to their company. In order to do this however, your company must establish credit with SilverSprings.

How does my company establish an account with SilverSprings?

Upon completion of a credit application, we will perform a credit check with your company. Once this process has been completed, we will contact your company to establish direct billing.

Why do you need my credit card if my company is being billed directly?

Every guest is required to provide a valid credit card number and expiration date at the time the reservation is requested, regardless of whether or not their company is being billed. The credit card will be used to guarantee payment for any incidentals, charges not accepted by your company or in case your company declines the invoice. If your company does decline an invoice, we will notify you before charging your credit card.

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